The following Terms and Conditions relate to all activities undertaken by Les-Stables SARL.
The above named organisation from this point forward will be referred
to as “Les-Stables”.
All applicants both prospective and successful from this point forward
will be referred to as “The Applicant”.
The term “First Named Client” will be used where group bookings
are made and refers to the individual responsible for making the booking
on behalf of a number of applicants.
Les-Stables SARL Trading address
E-MAIL: info [at] les-stables.com
Les-Stables will organise all the ground arrangements, accommodation,
transfers and activities stipulated in the itinerary referred to on the
Confirmed Booking Form. Les-Stables are not responsible for arranging
flights, ferry bookings or car hire and can accept no liability for any
failures on the part of those agents used by the applicant.
Your contract is with "Les-Stables SARL"
By Completing the Confirmed Booking Form you are considered to have read
and are agreed to the terms outlined in these terms and conditions.
Bookings are only accepted in writing which can include e-mail. In the
instance of postal applications, these must be signed by the Applicant
or in the case of group bookings by the “First Named Client”
(who must be at least 18 years of age).
The first named client is responsible for making all payments on behalf
of the group.
3. YOUR CONTRACT
A binding contract between Les-Stables only comes into
existence when we dispatch our Booking Confirmation and Receipt to you.
Until that point all bookings are provisional and subject to availability
A non-refundable deposit of 50% per person must be paid to secure your booking.
The balance of the payment must be received by us on the 1st April prior to the
commencement of your holiday. If payment is not received in full and on time, Les-Stables
reserve the right to treat the booking as cancelled by the applicant.
In this case the cancellation charges set out in section 6 below will
For bookings made after the 1st April full payment is required at the time of booking.
5. CHANGES BY THE APPLICANT
Should applicants wish to make any changes
to their arrangements after being confirmed they are requested to advise
us in writing. Whilst Les-Stables will endeavour to assist to the best
of our ability, we can not guarantee we will be able to meet all requests.
If prevented from travelling, individuals may be able to transfer their
place to a named individual. (introduced by the applicant) This change
of name is based on the proviso that Les-Stables are informed in writing
prior to arrival date.
6. CANCELLATION BY THE APPLICANT
Must be made in writing by Special Delivery
to the address stated in clause 1. However, we will respond to e-mails
if received in sufficient time, and our written reply to you will be deemed
as evidence of cancellation from which point a recorded delivery request
of cancellation will not be required. We can not however be held responsible
for e-mails which are sent but not received and therefore strongly advise
that applicants ensure that any cancellation has been made in the manner
In the case of any cancellation the applicants deposit is forfeited absolutely.
In the event of a cancellation of the booking by you after the full payment
has been made the full fee is also forfeited absolutely.
7. CHANGES BY LES-STABLES
Whilst rare, it could at some stage be necessary
to make minor alterations to the booking and other details both before
and after bookings have been confirmed. Although most changes will be
minor ones, we reserve the right to do so but will advise you of any issues
arising from such changes.
If it is necessary to make a significant change before arrival, we will
advise you as soon as is practicable. We will then offer you the choice
of: – accepting the changed arrangements notified to you, purchasing an
alternative holiday, or cancelling your holiday and receiving a full and
prompt refund of all monies paid to us.
8. CANCELLATION BY LES-STABLES
However unlikely the scenario, it may
be necessary to cancel a confirmed holiday due to circumstances outside
our control and as a result we must reserve the right to do so. Where
your holiday is cancelled other than due to your default in payment, we
will provide you with an option to book an alternative holiday with us
or a full and prompt refund of all monies you have paid to us.
9. “FORCE MAJEURE”
We regret we cannot accept liability
or pay any compensation where the performance or prompt performance of
our contractual obligations is prevented or affected by reason of circumstance
amounting to “force majeure”. In these booking conditions,
force majeure means any event which we the supplier of service in question
could not, even with all due care, foresee or avoid. Such events may include
war or threat of war, government restrictions or the exercise of government
authority, riots, civil strife, terrorist activity, industrial disputes,
natural or nuclear disaster, adverse weather conditions, fire and other
similar events outside our control.
10. LES-STABLES LIABILITY TO YOU
Les-Stables accept responsibility for
ensuring that all parts of the agreed contract are properly performed.
This applies except where any failure to perform, or improper performance
is due to: your own acts and/or omissions, or those of a third party not
connected with the Les-Stables in the provision of your holiday and which
were unforeseeable or unavoidable, or an event which either ourselves
or the supplier of the services in question could not have foreseen or
forestalled, even with all due care.
In the case of loss and/or damage to luggage or personal possessions (including
money) we cannot be held liable, consequently we recommend you take out
adequate insurance at the time of booking.
In all cases, other than where personal injury or death results, our
liability is limited to the price paid by the affected applicant(s). It
is, however, a condition of our acceptance of liability for any loss other
than personal injury of death that you notify us of any claim in accordance
with section 11 “complaints”.
In the unlikely event that you have any reason to complain
you must immediately notify our representatives, who will endeavour to
assist. If you are still not satisfied on your return home, you must write
to us with full details of your complaint within 5 working days of the
end of your holiday. We regret we cannot accept liability in relation
to any complaint which is not notified entirely in accordance with this
We expect all our clients to have consideration for other
people. If, in our opinion, or in the opinion of any other person in authority,
you behave in such a way as to cause distress, danger or annoyance to
any third party, or damage to property, we reserve the right to terminate
the holiday of the person concerned without notice. In this situation,
our responsibilities towards that person (including any return transport
arrangements) will immediately cease and we will not be responsible for
meeting any costs or expenses they may incur as a result. We will not
make any refunds or pay any compensation.
13. RISKS & INSURANCE
Applicants should recognise the inherent risks
in the activities you will participate in and agree to accept complete
responsibility for any injury, damage or loss caused by you as a result
of your participation in those activities. You will be requested to sign
a waiver upon your arrival which outlines your acceptance of the risks
as part of your participation in the activities at Les-Stables. This does
not remove our legal duty of care but is simply used to highlight your
acceptance of the risks inherent in the activities in which you are participating.
With respect to injury to Les-Stables staff, or loss or damage to Les-Stables
property, or that of any third party, full payment for any such injury,
damage or loss must be made by you at the time to the party concerned.
And Les-Stables are in no way responsible for any claims (including legal
costs), subsequently made against any party as a result of your actions.
Les-Stables strongly advise that Applicants are adequately covered by
holiday and travel insurance. This policy should include emergency medical
care, cover for personal injury, including cover for activities specific
to your itinerary, loss or damage to your luggage, loss or damage to equipment
hired or borrowed from us or third parties, repatriation, legal expenses
cover and the associated expenses associated with cancellation or curtailment
of their booking.
14. PASSPORTS & VISA
It is entirely your responsibility to be in
possession of a valid passport and any necessary visas or documentation.
Please note European Citizens do not require a Visa for France. International
applicants who are unsure of the regulations are advised to contact the
15. ACCOMODATION OCCUPANCY
Only the clients named on our Confirmed booking
form may stay in or use accommodation and facilities provided by Les-Stables
SARL. Sharing or sub-letting without prior permission is not permitted
under any circumstances.